Conveyancing Feedback Survey

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We recently completed your conveyancing transaction and would like to take a moment to thank you for choosing BCR and entrusting us with what we know was an important transaction for you.

To ensure we continually provide the highest quality service to our clients, we would greatly appreciate your feedback on your recent experience with us. Could you please take a few minutes to answer the following questions:

Contact Details

Name

Communication

How would you rate the clarity and frequency of our communication throughout the transaction?
1 being lowest, 5 being highest
Were your questions and concerns addressed promptly and satisfactorily?
How useful did you find the weekly update?
1 being lowest, 5 being highest

Professionalism

How would you rate the professionalism of our team
1 being lowest, 5 being highest
Were our team courteous and helpful?

Efficiency

Did you feel that we represented your interests effectively?
How would you rate the efficiency of the transaction process?
1 being lowest, 5 being highest
Were there any delays, and if so, were they communicated effectively?

Knowledge & Expertise

How confident did you feel in our knowledge and expertise in handling your transaction?
Were any complex issues explained clearly and understandably?

Price/Value

How would you rate the value for the price paid for our services?
1 being low value, 5 being high value
Do you feel that our fees were reasonable and transparent?
Did you receive the level of service and results you expected for the price paid?

Customer Experience

How would you rate your overall experience as our client?
1 being lowest, 5 being highest
Did you feel supported throughout the transaction?

Overall Satisfaction

How satisfied are you with the overall service provided?
Would you recommend our services to others?

Your feedback is invaluable to us and will help us enhance our services for future clients.
Thank you once again for your trust in our firm. We look forward to your response.

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