Dispute Resolution Feedback

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Thank you for trusting us to advise and represent you.  We want to deliver exceptional service to our clients.  To help us to achieve this, we should be really grateful if you would take a moment to share some feedback with us about your experience of our firm.  We really want to know what we are doing well and where we could improve. 

Many thanks for taking the time to answer the following questions: 

Contact Details

Name

Communication

How would you rate the clarity and frequency of our communication?
5 being highest, 1 being lowest
Were your questions and concerns addressed promptly and satisfactorily?
How useful did you find our updates?

Professionalism

How would you rate the professionalism of our team?
5 being highest, 1 being lowest
Did you feel that we represented your interests effectively?
Were there any delays, and if so, were they communicated effectively?

Knowledge & Expertise

How confident did you feel in our knowledge and expertise in handling your case?
5 being highest, 1 being lowest
Were any complex issues explained clearly and understandably?

Price

Please only fill this section in if applicable.
How would you rate the value for the price paid for our services?
5 being highest, 1 being lowest
Do you feel that our fees were reasonable and transparent?
Did you receive the level of service and results you expected for the price paid?

Customer Experience

How would you rate your overall experience as our client?
5 being highest, 1 being lowest
Were our team courteous and helpful?
Did you feel supported throughout the case?

Overall Satisfaction

How satisfied are you with the overall service provided?
Would you recommend our services to others?

Your feedback is invaluable to us and will help us enhance our services for future clients. Thank you once again for your trust in our firm. We look forward to your response.  

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