Family Law Feedback

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We have recently undertaken work for you.  We would like to take a moment to thank you for choosing BCR and entrusting us with what we know was an important moment for you.  To ensure we continually provide the highest quality service to our clients, we would greatly appreciate your feedback on your recent experience with us.  Could you please take a few minutes to answer the following questions?

Contact Details

Name

Communication

How would you rate the clarity and frequency of our communication?
5 being highest, 1 being lowest
Were your questions and concerns addressed promptly and satisfactorily?

Efficiency

Did you feel that we represented your interests effectively?
How would you rate the efficiency of the process?
5 being highest, 1 being lowest
(Optional)
Were there any delays, and if so, were they communicated effectively?

Professionalism

How would you rate the professionalism of our team?
5 being highest, 1 being lowest
Were our team courteous and helpful?

Knowledge & Expertise

How confident did you feel in our knowledge and expertise in handling your transaction?
5 being highest, 1 being lowest
Were any complex issues explained clearly and understandably?

Price/Value

Please only fill this section in if applicable.
How would you rate the value for the price paid for our services?
5 being highest, 1 being lowest
Do you feel that our fees were reasonable and transparent?
Did you receive the level of service and results you expected for the price paid?

Customer Experience

How would you rate your overall experience as our client?
5 being highest, 1 being lowest
Did you feel supported throughout?

Overall Satisfaction

How satisfied are you with the overall service provided?
Would you recommend our services to others?
If you are, please provide the testimonial above
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